Frequently Asked Questions

 

 

 

 

 

 

 

 

What is UCO Internet Banking Service?

 
You can access various services of UCO Bank at anytime, anywhere and from anyplace provided you have access to an Internet Connection. Having registered with us, we are with you wherever you are and at any point of time. You have online, real time access for different services provided under a completely secure environment, using 128-bit encryption Secure Socket Layer ( SSL ).

 

Why UCO Internet Banking Service ?

UCO Internet Banking Service opens up an entirely new way of doing your banking, anytime and from anywhere in the country 24 hours a day, 365 days a year right from the comfort of your home or office through internet. It is personalised to meet your requirements. It's fast and convenient with no special software requirement. Our wide range of online banking serveices will help you better manage your finance. Moreover, we will progressively add more services for your convenience.

 

Who can use UCO Internet Banking Service?

UCO Internet Banking Service is available to all the customers of CBS branches of UCO Bank, who are resident Customers holding accounts either single or with a joint operating mandate. Joint account holders will not be permitted to do all financial transactions on Internet Banking. However, in case of joint accounts with operating mandate "Either or Survivor" both the holders can be allowed to view and transact subject to submission of application with joint signatures. Our UCO Internet Banking Service is also available to the customers of non CBS branches of our bank with certain limited options.

Disclaimer: UCO Bank reserves the right to offer UCO Internet Banking Service to selected customers at its discretion and at such limited locations as may be specified by the Bank from time to time.

 

How Secure is UCO Internet Banking Service ?

Security : The Bank maintains the highest of standards as far as security technology is concerned, some of which are : 128 bit SSL encryption - This is the highest level of security available for communication and transactions on the Internet. SSL encryption allows the Bank to encrypt information, so that when it travels through the internet, it is encrypted and cannot be accessed by anyone . SSL also ensures that information is sent to the correct place and that it is not tampered with.

 

What do I need to use the services?

You need a PC with minimum PII processor, 32 MB RAM with Microsoft(r) Internet Explorer 5.5+ and Netscape(r) Navigator 4.5+ with a resolution of 800*600 or more..

 


What If I do not have a PC?

No problem. You can access it from any computer having Internet connectivity.

 

Is it safe to login from Cyber Cafe?

Yes, provided you do not disclose your passwords to anyone and logout properly. We recommend you to clear the browser cache after each session so that your account information is removed from such PCs.

 

Do I have to pay for using this service?

No! There is no extra charge for using this service. This service is absolutely free.

 

How do I get access to Internet Banking Services ?

You need to have an account at any of our branch. Then you need to register for the Internet Banking Services with the branch by filling the application form.


Note : Please note that services will differ for customer of CBS (Core Banking Solution) and Non CBS (Core Banking Solution) branches.

 

What if, I do not have an account with UCO Bank?

We shall be glad to have your account with us. Walk in to any one of our branches, our staff will assist you.

 

How do I get User-Id and password for the Internet Banking Services?

 

User Id and Passwords can be sent to the address specified in the application form. However, to ensure the security and safety, we recommend you to please collect your User Id and password from your branch.

 

I am a UCO Bank customer but do not have account at a CBS branch. What shall I do to avail Internet Banking Services?

Our UCO Internet Banking Service is also available to the customers of non CBS branches of our bank with certain limited options. However, we suggest to either open an account at any of our CBS branches or ask for transfer of your existing account from your branch to a CBS branch to access the full functionality of UCO Internet Banking Service.

 
 
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I want to register for Internet Banking Services . What do I do?

 
Kindly download the application form, fill in the details and submit it to your branch. Alternatively you may call on at any of our branch, and our staff will assist you.

 

Why are the Passwords so cryptic?

The machine generates passwords for your first time access randomly and we have no control over it. It is mandatory to change your passwords at first login.

 

Can I change the User Id and Password?

It is mandatory for you to change the machine-generated passwords with your own passwords at first login. You can change your passwords any number of times subsequently, but you can not change your User Id.

 

 

How to change passwords?

Passwords can be changed any time and any number of times. To secure access to your account through Internet, it is recommended to change it often . You can go to Customise option and change your passwords.

1. The password cannot consist of all the characters as are in your Username. For example if your Username is "Bob", then your password cannot be "Bobby".

2. Only letters and digits are allowed.

3. Special characters are not allowed in the password.

4. The Password should contain a minimum of 6 characters and a maximum of 10 characters.

 

What are the good practices for creating a password?

You are requested to choose a password that is not a dictionary word and not guessable from your personal information known to others such as names in the family, vehicle numbers etc. You should change your password frequently. Please try to remember the password and do not write it down or paste it somewhere.

Security Warning :
Your User Id and Password are highly confidential. Do not part with them. UCO Bank will never ask for this information. Hence, Do not tell your password to anyone even if they claim to be from the bank.

 

I am unable to login with the couriered Password and allotted Customer ID.

Passwords are case sensitive. Also be a little more careful while typing the system-generated passwords for the first time. In case you are still not able to login, Please contact your branch or write to us at uco.custcare@ucobank.co.in

 

 

What happens if I forget my User Id for Internet Banking Service / Internet Banking?

In case you forget the User Id for Internet Banking Services, please contact your branch.

 

What happens if I don't logout?

Please ensure to logout when you finish using the UCO Internet Banking Service service. However, if you abruptly close your Internet Banking page, your session will end.

Security Warning :
Though your login session of UCO Internet Banking Service will be terminated if your browser is left idle for a while, we strongly recommend not to leave your system in between during Internet Banking, as this will give opportunity to others around you to operate your accounts.

 

Can I use the Mailbox to send e-mails to my friends?

No! The mailbox is only for communication between you and UCO Internet Banking Service

 

What should I do if I see the message that "This program has performed an illegal operation.." ?

This is commonly known as GPF (General Protection Fault). This is an error that happens at your PC. Usually you have to restart your browser and sometimes you may need to restart your PC. If the problem persists, Please consult your PC Vendor.

 

What should I do if I do not get a response after clicking on hyperlink or icon?

 

The response time is mainly effected by several factors, including the speed of your modem connection speed / configuration of your PC, and the volume of network traffic over the internet at the time you are using the service and it becomes unavoidable slow to respond. If there is a delay in response from when you have clicked something, please wait.. Avoid clicking repeatedly on a particular link. Do not click "Refresh" or "Reload" or "Back" or Forward" buttons.

 

 

 

 
 
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